Old Town Kopitiam @ Desa Sri Hartamas, Kuala Lumpur

Ya ya ya….another post about Old Town Kopitiam. But this is not another “ABOUT OLD TOWN”; it’s more like emphasizing their services in this outlet. Although they have over 100 outlets around Malaysia (to be exact, 133 todate), they should have some sort of service quality control… etc: provide customer helpline/complain department for patrons to voice their displease.

This particular experience was not fun at all; especially they spoil a very beautiful Sunday morning to a group of patrons. You know, morning is a good time to enjoy good breakfast and a cup of nice white coffee.

The situation was like this, each patrons making their respective orders. After 15 minutes, part of the drinks arrived…… wait for another 10 minutes; the rest received the remaining drinks and some also received their respective breakfasts. But it’s no excuse to take 25 minutes to serve the drinks only.

Still, there was a couple of orders hasn’t come yet (Kaya & Butter Toast and Garlic Butter Bread). So patrons patiently waiting for it……………………………………………………… and waited, and waited, and waited…for about 20 minutes! Still nothing! Then, questioning the waiter, patrons found them quite clueless at first. Come back (checking with their manager and their computer) and forth (and ask patrons that they have served the dishes). Common, we are the victim here! Don’t put the blame to patrons if your workers gave the wrong dishes to other table. Furthermore, they have hired foreign workers which are hard for patrons to communicate. They smile and nod their heads, but most of the time misunderstands patrons’ question. Aiyo!

In the end, it took patrons another 10 minutes or so to cancel the orders and the manager came over to ask if there is anything to assist. Too late man! Quite upset and asked for the bill and cabut (leave) with bitter taste experience. Maybe it’s too early(came around 8am+) for them, they are still sleepy and blur. Suggestion here is that they should start their business hour at 10am to avoid blurriness. END!

Food Review

Food Type: Malaysian (Halal)
Address: No. 12 (Ground Flr), Jalan 23/70A, Desa Sri Hartamas, 50480 Kuala Lumpur, Malaysia
Tel: +603-6201 5007
Price: Average RM5-10 per pax
Operating Hours: Daily (8am-2am)

Taste Rating: 8/10 (based on previous post rating)
Ambiance Rating: 8/10 (based on previous post rating)
Service Rating: -10/10
Value Rating: 7.5/10 (based on previous post rating)

Overall Rating: 3.4/10 (Minus another -10 for a wonderful experience) = -6.6