Ham & Eggs............

Ham & Eggs............

New York New York Deli @ 1 Utama, Petaling Jaya

Friday, December 26, 2008

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New York New York Deli… okay how shall I describe this place and its food? To sum it all up it was a BAD experience. My husband and I and several friends spotted this place2 days before its opening. The place looks very comfy and bright; an ideal place to eat and chat with friends or family. We had a look at the menu displayed outside the restaurant but it was scheduled to open only in 2 days time. We made a promise to come back to try the week after.
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A week later…
All of us walked eagerly to the deli. Our minds filled with pictures of burgers, hotdogs, bacons and all sorts of yummy things. We got a place to sit as soon as we arrive (no waiting line…hmmm). Placed our orders using numbering system… get this, the waiters do not understand English!!! Alamak… New York deli woh!! I ordered Spaghetti with meatballs and the guy just looked at me not understanding. He said ‘give number’. Oklah… first error never mind hope the food is good. We gave the numbers for our dishes.
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Most of us got our food within 30 minutes but one of our friends got his fish and chips more than 45 minutes later. Lucky for us we are not rushing for our movie. Anyway, there is a long story regarding his simple fish and chips. I’ll save it for the last.

Our drinks came first. The oreo chocolate chip was ok. My Caribbean Breeze was alright; it’s a mixture of mango and pineapple. The Bloody Eyeballs was unique; there are 2 eyeballs look alike floating in the drink, it is made of lychee and blueberry. Ice Caramel Swirl was so-so. The Ultra Rich Chocolate was nothing special. You can get better in Coffee Bean. The Root Beer Float and Coffee Float were ok.
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Now, let’s get to the food, which is the main CONCERN here.
My husband got his Spaghetti Bolognese and Meatballs first. It was good. The dish consists of two quite large meatballs with tomato paste mixed with minced beef sauce spaghetti. It was appetizing.
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Then, my Big Big Breakfast arrived. One look and I was disappointed. First of all it was NOT BIG! Secondly, the bacon is not bacon. It looks like processed meat white and dark red coloring. Taste like it too! Accompanying the bacon were 2 cocktail sausages, 2 small pancakes, unflavored scrambled eggs, one spoon of baked beans, 2 sliced button mushrooms and a piece of sliced raw tomato. This dish is truly not worth trying and extremely not worth the price. I think I prefer hotel buffet breakfast better.
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The Mushroom Swiss Burger was normal. The meat was quite dry. The beef meat was topped with a slice of cheese with some mustard and chili sauce. Nothing special. Ramlee burger better.
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The Hawaii Teriyaki Burger got thumbs up from my friend. The meat was juicy. It was oozing with teriyaki sauce. And it was topped with pineapple and which earned its name: Hawaiian Beef Burger.
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The Philly Cheese Steak Burger was alright. Can try. The meat strips were quite thick and juicy and it was topped with mayonnaise and a slice of melted cheese.
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The Hawaii Teriyaki Chicken is not bad. The meat portion is small though. The pineapple on top of the chicken gives it the Hawaiian flavor just like the burger.
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The Mushroom Cappucino soup was something different. Its like mushroom soup with a hint of coffee flavor. (Waiting for the friend who tried this to give his comment).
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Now we have reached the CRUCIAL part.
The 3 biggest mistakes!!!
First mistake: Wrong pizza!
We ordered Hawaiian Chicken Pizza. What was given was Chicken Caesar Pizza. Now, we did ask the waiters what were the dishes they brought. All they do is give blank looks and go look for their captain. However, for this case, my friend was so hungry we just finished the whole thing with no questions asked. Now, you wonder how we find out that the wrong pizza was served. Half an hour after my friend finished his pizza, a waiter came to serve his Hawaiian Chicken pizza. I really wonder he ate who’s pizza. The poor guy/ gal must be waiting long for their pizza.
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Second mistake: Unsightly Fiery Buffalo Wings
When we got the chicken wings, we did not realize what it was because it looked so different from the picture. The flour does not stick to the meat, the meat was a bit black near the bone and so very oily. I think it was frozen for too long. It is not fresh anymore.
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Third mistake: Rotten Fish
Now, fish and chips are the simplest dish in any Western restaurant. So, how can one screw this up??? The fish meat is rotten!!! It smells terrible. First mouthful and you feel like throwing up. I have nothing more to comment. It is so horrible, words just fail to describe it.
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When it comes to settling our bill, the waiter did not even know to bring a pen with him for the patron to sign the receipt. When we indicated for a pen, again he just stares back and looks confused. 4 waiters who served our table were all like that. There were more than a dozen of these foreign waiters while only two local captain available. Needless to say the service was neither effective nor prompt. Will I come back? A definite no.
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Food Review

Food Type: Western (Halal)
Address: LG311, One Utama Shopping Centre1, Bandar Utama, Petaling Jaya, Selangor, Malaysia
Price: Average RM28 per pax
Operating Hours: Daily (10am-10pm)

Taste Rating: 4.5/10
Ambiance Rating: 8/10
Service Rating: 2/10
Value Rating: 5.5/10

Overall Rating: 5/10


Additional Ranting from Editor Mart:
Agreed with your article but its lightly salted. I like mine with extra "SALT & VINEGAR"!!. Let me "elaaaahh-boh-rate"

1. Ver-burl Co-mmu-neee-k-shion
I love this restaurant. Its the 1st of its kind to hire waiters that is able to speak but doesnt speak to the customer. You get me? They are train to process "numbers" from customers. You dont order a chicken chop , burger or fries. You tell them you want 1547, 657 & 338. Classic! Wait, here's the best part, waiter bring 2 plates of burgers and TA-DA!. Eat your buggers customers coz we dont know what we are serving & practically we just dont care, call our managers if you like coz we cant speak a damn word (although we can, but likely you wont understand "numbers". TQ). Thats why my friend got serve the wrong pizza w/o noticing. Here's my perception of the interaction between the waiters, (waiter 1) 0110 110 111 001 10 (waiter 2) 110 1111 011 010. Take your time to decipher it. End of rant else i`ll go extremely sarcastic. Here's my suggestion, save your money, fire all of them, put up 2 counters with the managers that can speak and your all set! Sweet. You can thank me next "century" when i visit your place again.

2. Bob catch Shif. Shif weird smell. Bob like weird smell.
Let's start shall we. Shif & Chips, dory shif which taste like @#$%, serve to customer. Customer says it taste like @#$%. You sent to the "kitchen". Kitchen dissects and performs autopsy. Kitchen careful picks up a fork and takes a slice of the shif meat, gives it to "Ah Boon" (our pet baboon). Ah Boon dead. Kitchen fears for the worst and informs manager. Manager returns and informs customer, we are sorry, your shif is indeed @#$% with a capital (-ED) behind. Would like another @#$% shif ?. No, Thanks. Ok.

Quote "It is so horrible, words just fail to describe it." - I have help you describe the un-describe-pable

Next up, Bluff-alo Wings. Just to sum it up, its looks like some fried mice to me from the pictures or some fried lizards. Utterly disgusting. Whats with the 1 parsley there ? So happen to drop it.

3. Pressure-tentations
Food presentation looks worst then the next door mamak stall servings. Even Bro Ba-ca can do better.

4. Ah Ma, Ah Beng next door holding a can of pineapple say he been to Hawaii liao
Hawaii Teriyaki Chicken/Burger Receeeepeee
1. 1 slice of Pineapple
2. 1 patti of meat
3. 1 burger bun - optional

Instructions:
Carefully open a can of pineapple. Make sure its freshly bought from the next door Cold Storage. To avoid customer's contact, I suggest a rear entry with a flashbang to blind them while you make a haste to grab a can. Note: you dont have pay, its your neighbours anyway, just credit to the account. Grab a can opener and carefully remove the lid. Now carefully put on some glove and remove a slice and put onto plate. Caution, do not use force when picking up the pineapple slice, as you might break it. Use a cloth to soak up the excess water from the slice. Next, fried up the patti of meat until cooked. For best confirmation, any burn smell means its definitely cooked!. Burger buns can be lightly fried or toast to your preference. Once everything is in place, place the burger buns down first, follow by the meat on top and last but not least, the pineapple. There you have it. A Hawaii Teriyaki Burger. Stay Tune next time, for next receepeeeee

38 comments:

Michael aka AhSi December 26, 2008 at 11:40 AM  
This comment has been removed by the author.
Michael aka AhSi December 26, 2008 at 7:49 PM  

This visit gave me a very bitter experience. Service is a total letdown …. Their waiters suck big time! Not English literate at all, asking for a table for 8 people…. they were like blanked and confused….like eeerr..aaaaa…..common… if you are opening an reputable chain restaurant, make sure the waiters understand their own products (dishes)….serving the wrong dishes, don’t know which dish is which and much much more….

Somemore, asking for tissue or spoon, you required to do some hand signals or they bring the wrong items…the worst was making payment via credit card, usually you would expect them to bring a pen to sign the receipt, but no, there is no pen and the waiter was like staring at me and act dumb…ooppss, sorry, obviously dumb…so, don’t expect me to come again…

Anonymous January 1, 2009 at 11:15 AM  

is it so bad? i been to the branch in Singapore, i never imagine how bad cn it be...

qwazymonkey January 2, 2009 at 12:14 AM  

I can vouch at how bad this place is. I blogged about it a week back. Sad.

Michael aka AhSi January 2, 2009 at 2:20 PM  

yup, the place is quite bad... hopefully the management is aware about their probs...

Anonymous January 9, 2009 at 6:31 PM  

omg, if that bad, its really a shameful to note....

casperDgreat January 12, 2009 at 10:49 AM  

went for dinner just recently... service was awful and food was terrible.

I'll tried the dessert, I think the waffle is ordinary and you can get it from any supermarkets. Much disapointed

M.Zul January 13, 2009 at 12:03 AM  

god, they nochet improve??? sucks

Mart January 13, 2009 at 3:44 PM  

I`ll doubt how they can improve at this moment of time.

meichin January 18, 2009 at 11:26 PM  

I'm so upset, I tried the big breakfast and they really gave me some fake bacon and cheap frozen sausages from Cold Storage. Very sad indeed.

Anonymous January 19, 2009 at 11:56 AM  

I went there to eat on Saturday Night and was quite disappointed as well!

Ordered a turkey cranbery sandwich which turned out to be turkey ham which was quite tastless and didnt even look like nice quality turkey ham, and instead of cranbery, it looked more like blueberry jam! and LOTS OF IT too! Pointed this out to the Manager and he said it was Cranberry! Has anyone see dark purple/blue cranbery jelly before??

We ordered a caesar salad and it came without any chicken in it. Thought I ordered wrongly, luckily Manager immediately replaced it, but the chicken was really just mini cubes of chicken that anyone could have missed. The dressing was very thick and garlicky and very overpowering. It tasted like those cheap mayo with garlic thrown in.

Salad leaves were not very 'crunchy' and mostly of the bitter varity and the dressing, looks like balsamic vinegar sort, was very strong.

The only saving grace was the lamb rendezvous sandwich that my friend had that was alright.

Definitely not going there again!

Cherry January 19, 2009 at 3:06 PM  

Dear Mei Chin or whoever who happens to like big breakfast,
I had a really satisfying big breakfast at La Bodega Deli. You can check it out in this blog itself. The big breakfast is available till night at the Bangsar (shophouses) branch. (I meant the one behind De Gem.)

meichin January 19, 2009 at 6:30 PM  

Thank you and this visit for New York Deli is my last and not coming back

BYE BYE NEW YORK

Calvin Kong - Worldclass Cooking Wannabe January 20, 2009 at 12:10 PM  

is bad...

i went to this place for the first time with my wife.. quite dissapointed... thinking it might be a bad day for them.. so i return again 1 week later with 11 friends so that we can sample for dishes..

and it is getting worst... for the price they asking, is not worth it.

read my blog and review about this place..
http://calvinkong.com/eating-out/newyork-newyork-deli-1utama/

huiwl_86 January 20, 2009 at 9:32 PM  

Gosh.... is very bad, I know that some people say NY Deli is good but what I had encountered, er how should I put it. Worst day of my life.

JC4AV January 21, 2009 at 11:15 PM  

after reading the comments here it seems like its a very bad place to go.. :p

Mart January 22, 2009 at 9:22 AM  

Considering the amount of negative comments. This place is not just bad. Its horrendous. Best part is, they're still not improving.

rondo January 22, 2009 at 9:11 PM  

That was terrible, I mean just awful

Rachel January 24, 2009 at 10:17 PM  

yesterday, i passed by this outlet and swore to visit someday... do they deserve a second chance?

Anonymous January 31, 2009 at 10:54 AM  

A big NO NO...

kacy90 February 5, 2009 at 7:36 PM  

its a sad sad day for me... X_X
i ordered the big breakfast and not good....not tasty nothing...hai

Predator February 8, 2009 at 9:33 PM  

problems with them are the chef and the waiters, I think. If they improve the cooking and give better service, everthing is solved! Am I right?

diana_87 February 15, 2009 at 1:46 AM  

so far i think they have improve abit. service is not that bad and food is ok.

YuetYu February 16, 2009 at 5:57 PM  

Haven’t been there. But i see mostly here gave it bad ratings. I guess I’ll wait and see…

joy February 23, 2009 at 9:53 PM  

I saw this place and was attracted to the ‘brightness’ of it. I like the deco but heard bad reviews so never bother to try. After reading your review..i lagi strike it off my list.

Lao February 26, 2009 at 3:59 PM  

Those Buffalo Wings look frightening.

Anyway...

Come try the burgers at Frontera Bar & Grill @ Jaya One

I'm sure you will be pleased ;-)

Mart February 26, 2009 at 4:39 PM  

Wow. There's like 26 comments already. Although the food sucks, it sure TOP the comments in our blog. LOL

Michael aka AhSi February 26, 2009 at 4:43 PM  

Hey Lao, thks for the recommendation….btw, what is the recommended burger to try in Frontera? Myself and (TwoFiveBoyz) should be visiting this restaurant within this week….

Ariel March 2, 2009 at 11:47 PM  

To all, never order any of their cream based pasta. After eating the Tagliatelle Mushroom Alfredo. It tasted like pasta on milk. The sauce is just so creamy and milky. After a few bites, I'm actually done for the rest of the day.

Mart March 3, 2009 at 9:27 AM  

Don't worry, Ariel. No one is returning, hence no orders. =P

Unknownunknown March 11, 2009 at 11:31 PM  

Hope they could improve with so many complaints.

Latest Victim - Ting March 19, 2009 at 9:53 PM  

Went to this restaurant last weekend, my friend wanted to order pizza and the staff said that they ran out of the base! OMG, it was Sunday afternoon...if they ran out of stock, can't they just go across Cold Storage and buy it???

Then I have ordered the roasted spring chicken, was so dry and tasteless. So bad that i ate only about 1/4.

Furthermore, the staff is not well versed in English and we have hard time ordering & complaining. AWFUL!!!

Mart March 20, 2009 at 9:52 AM  

i feel for you Ting. It was practically a lame excuse to ran out of base (was the sales that good ? or so bad they rather not stock it?), you could have order Dominos/Pizza Hut through them, i heard they do delivery service to New York Deli...LOL

Michael aka AhSi March 20, 2009 at 10:19 AM  

hahhaha.....lame excuses...I too felt for you Ting.... i bet that if their services and food do not improve in the future, sure close shop within this year lar..

Cherry March 20, 2009 at 10:13 PM  

hello.... the friend who had the rotten fish for his fish and chips actually had the COURAGE to go back and try again at this place. This time he brought his girlfriend with him (I think she could not believe how bad it is). So he ordered spring chicken and the waiter said " SOrry sir we ran out of chicken." Wow! Ok nvm. Then he ordered something with mushroom and the waiter said "Sorry sir we also ran out of mushroom." So Ciaklat!!! They of course left the restaurant after that. So you see, New York New York Deli people, it is not that we don't give you second chance. But, you fail to deliver everytime.

Cutiegal March 24, 2009 at 9:06 PM  

O ya?... Think they need some time for improvement b4 i go try

Anonymous April 11, 2009 at 1:34 PM  

gosh.. so i was lucky my lunch date insisted on japanese last weekend then! did make a mental to return with another friend this weekend.. now i think better to change course! plenty of choice available anyway, thanks guys!

Diamond Geeza September 22, 2010 at 8:59 AM  

I can't believe how many bad comments are here. I visited in 2009 on a holiday to K.L. and thought the food we ordered was awesome ... my wife had the clams in white wine sauce and swears they were the best she ever tasted in her life!. Maybe the standard of food in K.L. is a lot higher than I'm used to in Australia? ;-)

Disclaimer

TwoFiveBoyz' reviews here is entirely based on our personal tastebuds and may vary for others.

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